Privacy Policy
FiordExplore's privacy policy explains how your personal information is collected, processed and stored, along with your data rights. We're dedicated to privacy, gathering only the information necessary to run the site and respond to your queries.
1. Who we are
Data controller (formal)
For the purposes of NZ Privacy Act 2020, the data controller for personal information collected through fiordexplore.com is:
Taylor Media Limited
160 Ponsonby Road, Christchurch 8011
New Zealand
Editor responsible for content and privacy enquiries: Amelia Williams. Email: [email protected].
Data controller:
- Name: the FiordExplore team
- Website: https://fiordexplore.com
- Email: [email protected]
For privacy matters please contact us at [email protected].
2. Privacy contact
The FiordExplore team is jointly responsible for privacy. You can reach us by email at [email protected]. Our usual response time is 1–5 business days.
3. What we collect
FiordExplore is designed to minimise data collection. The information we gather falls into three categories.
3.1 Contact form submissions
When you send us a message through the contact form or by email, we receive:
- the name you have given us;
- your email address;
- the content of your message.
3.2 Technical server logs
For the site to operate, our server may temporarily log:
- your IP address in a shortened form;
- the browser type and version;
- your operating system;
- the time of the visit and the page you viewed.
We keep this data for no longer than 14 days for security reasons and don't link it to any identifying personal information.
3.3 Cookies
We employ strictly necessary cookies to maintain site functionality, such as storing your consent preference. If you opt to accept analytics or marketing cookies, certain third-party providers may set these. See the Cookie Policy page for further details.
4. Purposes and lawful basis for processing
We process personal information for the following purposes and on the following bases under New Zealand’s Privacy Act 2020 and the OPC’s Information Privacy Principles (IPPs):
- Responding to enquiries: we process the information you provide to answer your message (IPP 1, IPP 10).
- Site operation: server logs are processed to maintain the security and integrity of the site (legitimate interest, IPP 5).
- Optional cookies: we use analytics and marketing cookies solely when you've given your consent (IPP 3, IPP 10).
- Legal compliance: we may process information to fulfil a statutory obligation or court order (IPP 11).
5. Retention
- Get in touch with us: we keep your messages for a maximum of 12 months, unless there's a genuine need to hold onto them for longer.
- Server logs: no more than 14 days.
- Cookies: cookie-specific retention, no more than 12 months. Details on the Cookie Policy page.
Information that is no longer needed is deleted or anonymised at the end of its retention period.
6. Who can access your information
FiordExplore does not sell personal information to third parties, though we may share or process it in specific situations.
- hosting partners and technical contractors (processors) who perform duties based on our written directions;
- government agencies if required by law.
7. Cross-border transfers
The site’s primary technical environment is in Australia/New Zealand. If information is transferred outside New Zealand (for example to a US service provider), the transfer takes place only with safeguards consistent with IPP 12 — contractual protections that ensure comparable privacy standards to those required by the Privacy Act 2020.
8. Your rights
Under the Privacy Act 2020 you have the following rights:
- **Access (IPP 6):** the right to know whether we hold personal information about you and to obtain a copy.
- **Correction (IPP 7):** the right to have inaccurate information corrected.
- Erasure: in certain circumstances, you're entitled to request that your personal information be deleted.
- Restriction: in certain situations, the right to restrict processing.
- the right to obtain your information in a structured, machine-readable format that you can transfer elsewhere.
- The right to object to processing that relies on legitimate interest.
- You can withdraw your consent at any time if our processing relies on it — such as for cookies — and processing will cease.
Requests can be sent by email to [email protected]. We will respond within 20 working days at the latest.
9. Complaints to the regulator
If you believe we have not handled your information in accordance with the law, you have the right to complain to the Office of the Privacy Commissioner:
- Office of the Privacy Commissioner: privacy.org.nz
- Post: PO Box 10094, Wellington 6143
- Phone: 0800 803 909
10. Security
Your website protects personal information via HTTPS encryption, restricting access to authorised personnel exclusively. Rigorous security protocols and routine updates remain our standard practice.
11. Children
FiordExplore is for adults aged 18 and over only. We do not knowingly collect information from children. If you're a parent or guardian who suspects your child has shared details with us, please contact us so we can delete it promptly.
12. Changes to this policy
Policy changes will be posted here as our practices evolve or regulations shift. You'll find the most recent revision date at the top of this page for significant updates.
In short: we collect as little as possible, we don’t sell information, you have clear rights that we respect. Requests: [email protected].